Warmest greetings, dear friends
Here at Sejauh Mata Memandang, we invest our time in creating a delightful shopping experience for you to continue to love and enjoy our products and services.
In order to ensure a smooth sailing delivery, a one-time payment within 24 hours is expected, followed by payment proof sent to firstname.lastname@example.org if paid via ATM Transfers
We must apologize if payments are not made within the one-time 24-hour period, we would have to consider orders as cancelled.
We provide you with a 24-hour exchange policy
Once items are received, purchased item(s) are only applicable for exchange if identified with defects, and must be notified within 24-hours to our team at email@example.com. Depending on the stock availability here at Sejauh Mata Memandang, only exchanges of size alternative is possible (color alternatives and/or product types are not recommended)
Please make sure that your item(s) reach us within a 5-weekday grace period since Notification of Exchange
*In the case of stock unavailability for desired exchanged item(s), we give you the ability to PRE-ORDER, however with the circumstance of a waiting list or finally, a refund
How to exchange your Sejauh items?
Kindly notify your desire for exchange to firstname.lastname@example.org with the following information:
Order Confirmation Number
Desired Exchange Item(s)
Kindly wrap your purchased Sejauh item(s) in the original shipping packaging, or with any other brown paper bag you wish to wrap it with as long as the item(s) are in perfect condition: undamaged, unwashed and the clothing tag is well-attached
You will be notified with a Exchange Confirmation email which upon delivery, should travel back to us with the exchanged item(s) inside the brown paper bag
Lastly, you may address your item(s) to our hands at:
Jalan Gunung Indah V no.3. Cirendeu - Tangerang Selatan
For those purchasing within the region of Indonesia, we prefer the delivery with TIKI, JNE or GOJEK (Jakarta region) to ensure safety.